We know things happen. However, in order to ensure that we can accommodate all of our clients, we require that you give us at least 24 hours notice to cancel or reschedule your appointment. If you "no show" or cancel without 24 hours notice, we will try and fill your appointment, but require a deposit to rebook if you have had one or more last minute cancellations and/or no shows.
We are committed to giving you the best one-on-one service available. If you are more than 15 minutes late, and we are unable to give you the attention you deserve, we ask that you reschedule your appointment for another day or with an available stylist.
We want to make sure you are happy with your purchase. Product returns must happen within 30 days of purchase, be accompanied by a store receipt, and the product must be nearly full. If you paid by credit card, you may receive a credit on your card. We cannot give cash back for any returns, under any circumstances. You may have a store credit, exchange or refund on the same credit card your purchase was originally made.
In order for all of our clients to be able to relax and have a good time, we ask that you please make other arrangements for your little ones when you're coming in for your appointment.